🚚 Shipping Policy

At Fashion Senss, we are committed to delivering your order safely, quickly, and at an affordable rate. Shipping costs are calculated based on your total order weight and warehouse location (U.S. or overseas).

We currently ship to all U.S. states and territories, including:

• P.O. Boxes

• U.S. Military Bases (APO/FPO/DPO)

• American Samoa

• Guam

• Puerto Rico

• U.S. Virgin Islands

🏬 Our Warehouses

To ensure the best variety and faster fulfillment, we ship products from two main locations:

• U.S. Warehouse: Most popular and in-stock items are shipped domestically from our U.S. facility.

• Overseas Warehouse: Some specialty or made-to-order products are shipped directly from our overseas warehouse.

Shipping times will depend on the origin warehouse of the product(s) in your order. You will always see the estimated delivery time on the product page or checkout before completing your purchase.

📦 Shipping Rates (by Order Weight)

⏱️ Estimated Delivery Timeframes

• U.S. Warehouse Products: 2–5 business days

• Overseas Warehouse Products: 5–10 business days

Please note: Delivery times are estimated and begin once your order has been processed and shipped. Processing typically takes 1–2 business days.

🚫 Expedited Shipping

At this time, expedited or overnight delivery options are not available. We are actively working to offer faster shipping options in the future.

🔍 Order Tracking

Once your order has shipped, you will receive an email with a tracking link. Tracking updates may take up to 24 hours to appear after dispatch.

💬 Questions or Assistance

For any shipping-related questions, please contact our support team:
📧 support@fashionsenss.com

We’re always happy to help ensure your shopping experience is smooth and enjoyable.

🛍️ 1. Where does Fashion Senss ship from?

We ship orders from both our U.S. warehouse and our overseas fulfillment center.

• Items in stock at our U.S. warehouse are shipped within the U.S. for faster delivery.

• Some styles and specialty items are shipped directly from our overseas warehouse to ensure a wider selection.
  Delivery times depend on the product origin (shown at checkout).

🚚 2. How long does shipping take?

Shipping times vary by warehouse location:

• U.S. Warehouse Products: 2–5 business days

• Overseas Warehouse Products: 5–10 business days

You’ll receive tracking information by email once your order ships.

💰 3. How much does shipping cost?

Shipping costs are based on your total order weight:

We currently do not offer expedited or overnight shipping.

🧾 4. What payment methods do you accept?

We accept all major and secure payment options including:

• Credit/Debit Cards (Visa, MasterCard, AmEx, Discover)

• PayPal

• Apple Pay

• Google Pay (GPay)

• Shop Pay

• Meta Pay

All transactions are processed securely via Shopify Payments and PayPal.

📦 5. How do I track my order?

Once your order ships, you’ll receive a tracking link by email.
You can use that link to check real-time delivery updates. Please allow up to 24 hours for tracking information to become active after shipment.

🔄 6. What is your return policy?

We offer a 7-day return policy from the date your order is delivered.
Items must be unworn, unwashed, and in original packaging with tags.
Return shipping is the customer’s responsibility unless we made a mistake or the item arrived damaged.

You can also add 30-Day Return Insurance by Seel during checkout for extra protection.

To start a return, email us at support@fashionsenss.com with your order number.

💳 7. How long does it take to get a refund?

Once we receive and inspect your return, we’ll process your refund within 5–7 business days.
The refunded amount will appear in your original payment method within 3–10 business days, depending on your bank.

🧍 8. Do you accept exchanges?

At this time, we do not offer exchanges.
If you want a different item, please return your current item (if eligible) and place a new order.

❌ 9. What items are not eligible for return?

We cannot accept returns on:

• Custom or personalized items

• Perishable goods (food, flowers, plants)

• Beauty or personal care products

• Hazardous or flammable materials

• Sale items or gift cards

🪪 10. My item arrived damaged or incorrect — what should I do?

We’re so sorry for the inconvenience!
Please email us immediately at support@fashionsenss.com with your order number and clear photos of the issue.
We’ll resolve it as quickly as possible.

🇪🇺 11. Do you ship internationally or to the EU?

We currently ship across the United States and U.S. territories, including APO/FPO addresses.
For European Union (EU) orders, customers have a 14-day cooling-off period to cancel or return their order in accordance with EU consumer laws.

🕒 12. How do I contact customer support?

You can reach us anytime at:
📧 support@fashionsenss.com
We typically respond within 24–48 hours (Monday–Friday).

💡 13. Are your products authentic?

Yes! Every item sold on Fashion Senss is sourced directly from trusted manufacturers and suppliers to ensure quality, authenticity, and great value.

🎁 14. Do you offer gift cards or discounts?

Yes, we occasionally offer promo codes and seasonal discounts.
Subscribe to our newsletter or follow us on Pinterest and Instagram to stay updated.
Please note: Gift cards and sale items are final sale and cannot be returned.

🔒 15. Is my payment information secure?

Absolutely. All payments on fashionsenss.com are processed through Shopify’s secure, PCI-compliant system using SSL encryption.
We never store your payment details on our servers.